T & Cs

Privacy policy

This privacy policy sets out how Picnic Cornwall uses and protects any information that you give Picnic Cornwall when you use this website.

Picnic Cornwall is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Picnic Cornwall may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 29th March 2013.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies can help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any questions or queries on our privacy policy or would like further information, please contact info@picniccornwall.co.uk.


Terms and Conditions

By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise. These Online Shopping Terms and conditions apply to all orders which you, the customer, place using our website www.picniccornwall.co.uk, which is operated by Picnic Cornwall Limited. Please read them carefully before placing your order and print a copy for future reference.


Product Availability and Substitution

To maintain our high standards and freshness of product, some fresh products may be limited and at times unavailable. Should a product not be available (fresh or ambient), Picnic Cornwall reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. We will advise you at the time of placing your order of any product that isn’t available.


Content and Photography

The information provided for each product or collection of products is accurate at the time we published the information. Where the product is a collection of many products, such as our hamper ranges, a full list is supplied. We sometimes use props in our photography, in these cases the product description or list clearly defines what is being advertised for purchase.


Basis of Sale

When you confirm and pay for your order with a member of our staff, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.


Acceptance of Order

Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.

Your order will be accepted as soon as a member of our staff has confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order without liability. In such circumstances we shall let you know as soon as possible.

Pursuant to the Licensing Act 1964 it is an offence for any person under the age of 18 to buy intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000.



Payment and Prices

Payment can be made using Master Card, Visa, American Express, Switch, Delta, Maestro. Goods may not be despatched until credit/debit cards have been authorised and payment received; this is at the Manager/Owner’s discretion.

Picnic Cornwall is VAT registered.


Right to Withdraw Purchases Within ‘Cooling Off’ Period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Website except for:


1. Perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing food and beverage items)

2. You may be liable for the cost of returning the item(s) to us


If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you. Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, your original postage and packing charge will also be reimbursed in full. It is not possible to return fresh food and drink because they are likely to deteriorate in the return process. This does not affect your statutory rights.

Claims for breakages must be made to our office on 01326 211655 or by email to info@picniccornwall.co.uk Claims must be within 28 days of receipt.



We may not accept cancellation of orders within 2 days of order dispatch.  We may offer a credit note or alternative delivery date / delivery address.  Cancellation of orders will incur a 10% administration fee.

All Christmas 2014 cancellations and amendments after our final order date 17th December will incur a 10% administration fee. All Christmas 2014 orders cancelled on or after 20th December will be charged in full.



Every effort is made to ensure that all the information provided on our website is correct at the time of publishing.

Whilst we use reasonable efforts to include accurate and up-to-date information on the site we make no warranties or representations as to its accuracy. We assume no responsibility for any errors or omissions in the content on the Site. Information about Picnic Cornwall Products and services are illustrative only.




We reserve the right to alter or delete material from this site and may, at any time, revise these terms. You are bound by any such revision and we therefore recommend that you visit this page to review the current terms each time you revisit our site.



No order is binding on you or Picnic Cornwall until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.

It is the policy of Picnic Cornwall to ensure all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of the Product that is sold.

Picnic Cornwall does not advise recipients of impending gift deliveries. We cannot deliver goods to another country outside the UK.

These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered and deleted from the these Terms and Conditions without affecting the other provisions.

The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Whilst we take appropriate steps to protect this site from malicious attacks we cannot warrant that it is entirely free from risk of virus attack.

These Terms and Conditions apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions stated on our trade application forms.

If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms and Conditions please contact our Office on 01326 211655 or email info@picniccornwall.co.uk.


Definitions in These Conditions


‘Product or Products’ means Picnic Cornwall good(s)

‘we’, ‘us’, ‘our’ means Picnic Cornwall Limited

‘you’, ‘your’, means one of our customers


Delivery Information

Deliveries are made Monday to Friday excluding Bank Holidays.  Orders placed by 10:00 on a Friday will be delivered on the Monday (excluding Bank Holidays).  Orders placed over a weekend will be delivered on the Tuesday.

To ensure freshness of products and to minimise handling times so that orders arrive in perfect condition, orders must be placed by 10:00 for next day delivery; orders placed after 10:00 will be delivered the day after next.

All orders require a signature on delivery, if you are not available to receive your order you will notified by means of a card posted through your letter box. Your order can be delivered to an alternative address such as a neighbour or delivered to your place of work if this is more convenient.


Delivery Rates


Are available on request. Delivery charges are for one delivery to any address local to Falmouth. Where delivery is requested to a non postal address, such as the beach or a picnic spot, payment will be requested prior to delivery. A surcharge may be payable for deliveries to these locations.

To follow up on an order delivery please contact our office on 01326 211655 as soon as possible after the expected delivery time. Standard delivery conditions are delivery before 13:30 (unless requested later) on day of order. Other timings are available based on payment of a small additional fee.


Receipt of Delivery

All deliveries require a signature at the point of receipt. If the delivery service is unable to obtain a signature because the recipient is out, a card will be left. Please note: For fresh food deliveries it is recommended that the package is delivered to an address where it can be received, as products held cannot be guaranteed to be refrigerated whilst being held. If you need to alter the address for delivery prior to despatch, please email info@picniccornwall.co.uk or phone our Office on 01326 211655.

Picnic Cornwall Limited and its employees cannot be held responsible for an inability to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will however make our best efforts to correct the problem. Please contact our Office on 01326 211655 to discuss your concerns.


Fraud / Credit Risk

Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations; We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.


Content and Intellectual Property Rights

www.picniccornwall.co.uk its products and content is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by Picnic Cornwall Limited. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.


Controller of Your Information

Information which you provide to us or we gather from the Website or via other information collection methods is controlled primarily by:

Picnic Cornwall Limited

Registered in England: 08226015

Registered Office: 7 Headland View, TR11 3DR


Contact Us

Should you have any queries or wish to order by telephone or in writing, please contact us:

Telephone 01326 211655

Post Picnic Cornwall, Ground Floor, 14 Church Street, Falmouth, TR11 3DR

Email info@picniccornwall.co.uk